Privacy Policy

Welcome to Crafttown Technologies ("Crafttown," "we," "us," or "our"). Crafttown Technologies is a product of Crafttown Technologies Private Limited.

Crafttown Technologies is a tech-driven interactive platform for Buyers to find, hire, and book services with Sellers. Buyers can discover services, browse Sellers based on various filters, and purchase any service they need. Buyers can also post their projects to request proposals from Sellers.

Our Privacy Policy explains how we, along with some of our partners, collect, use, share, and protect information in relation to our mobile services, website, and any software provided as part of Crafttown Technologies' services (collectively referred to as the "Service"), along with your choices regarding the collection and use of your information.

At Crafttown Technologies, we respect your privacy and value the trust you place in us by sharing your information. This Privacy Policy keeps you informed about the kind of data we collect and its purpose. After creating your account, you can manage your privacy settings as per your preference. While our Privacy Policy remains consistent to protect your rights, updates may be required to meet industry demands or comply with evolving legal standards. We will notify you of any changes, and your approval will be required to continue accessing our services. This Privacy Policy applies solely to services provided by Crafttown Technologies and does not extend to services offered by third parties, including ads or linked sites displayed through our services.

Information We Collect

We collect the following types of information:

A. Information You Provide Directly:

• When signing up, we collect your name, email address, and mobile number to create and maintain your Crafttown Technologies account or subscription.
• Profile details you share when creating your account, including your name, picture, phone number, gender, age, location, bio, and work address.
• For Sellers and professionals such as web developers, designers, content writers, marketers, consultants, and other service providers, additional profile information may include education, work experience, expertise areas, business details, identity proofs, and certifications.
• For security, we may conduct identity verification using email, mobile OTP, or two-factor authentication to maintain platform trust.
• Payment information, such as credit card or bank account details and billing addresses, is collected to process transactions securely.
• Communication records between you and Crafttown Technologies, including service-related emails (e.g., account verification, feature updates, technical or security notices). Note that service-related emails are mandatory and cannot be opted out of.
• If you invite friends or contacts to the platform, we may collect their first name, last name, and email address as provided by you.

B. Information Collected Automatically:

• We receive technical data when you use our services, such as browser type, operating system, referring URLs, search terms, and site interactions. This information helps us improve site functionality and user experience.
• We may collect device identifiers (e.g., IP address or unique device ID) and, where applicable, location data provided by mobile service providers to enhance services.

C. Cookies and Similar Technologies:

• We use cookies, pixels, and web beacons to analyze site usage, improve services, and offer personalized features or ads.
• Third-party advertisers or partners may also use cookies or similar technologies to deliver tailored ads or services.

D. Log Information:

• We automatically record data such as IP addresses, browser types, referring/exit pages, clicks, and interactions to improve services and generate accurate reports.

E. Metadata:

• Metadata, such as geotags or hashtags, is associated with user content to enhance searchability and interactivity on the platform.

F. Messaging:

• Buyers and Sellers communicate through the platform, and such communications are managed securely within the Service.

G. Community Forums:

• Content shared in public forums or blogs, such as comments or questions, is visible to others. Any personal data disclosed in these forums becomes public and is not protected by this Privacy Policy.

H. Testimonials:

• We display testimonials from satisfied clients with consent. If you wish to update or remove your testimonial, please contact us.

How We Use Your Information

• We do not sell, rent, or transfer your information to third parties.
• To deliver and enhance services and complete transactions.
• To help Buyers discover Sellers with relevant expertise and facilitate communication and project management between them.
• To personalize user experience, improve site performance, and develop new features.
• To send updates, promotional materials, and service-related communications.
• To ensure compliance with legal, regulatory, and business standards.

Sharing Your Information:

We will not rent or sell your information to third parties outside Crafttown Technologies (or the group of companies Crafttown Technologies is a part of) without your consent, except as noted in this policy.

Parties With Whom We May Share Your Information:

• **Legal or Investigative Purposes:** We may access, preserve, and share your information in response to legal requests or investigations (such as search warrants, court orders, or subpoenas) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of India if we believe the response is legally required and consistent with internationally recognized standards. We may also access, preserve, and share information to detect, prevent, and address fraud, illegal activity, or other harm. This includes investigations to protect ourselves, our users, or others from potential harm.
• **Merger or Acquisition:** Your information, including personal data, may be shared in cases where Crafttown Technologies is acquired or merged with another entity or in the context of any current or future subsidiaries or affiliates. This includes during the due diligence process for mergers, acquisitions, reorganizations, or bankruptcy.
• **Service Providers:** We may employ third-party companies and individuals to support our services, such as maintenance, database management, analytics, online advertising, payment processing, fraud detection, and enhancing Crafttown Technologies' features. These third parties will have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
• **Buyers and Sellers:** We may share buyers’ order details with verified and approved sellers registered on Crafttown Technologies to fulfill services or gigs. Likewise, we may share sellers’ information with buyers regarding projects or orders. In cases where a seller is suspended from our platform, we may inform buyers who worked with that seller about the suspension. We may also share information with agencies or companies associated with the sellers.

How We Protect Your Information:

• Crafttown Technologies employs industry-standard security measures to protect your information from loss, misuse, or unauthorized access. This includes encryption protocols, strict security procedures, and periodic reviews of our security practices. When transmitting sensitive information such as credit card details, we ensure encryption during transmission using secure protocols like SSL (Secure Socket Layer) and TLS (Transport Layer Security).
• We use HTTP Strict Transport Security (HSTS) to add an additional layer of protection. However, while we take all reasonable measures to secure your data, no method of electronic transmission or storage is 100% secure. As such, we cannot guarantee the absolute security of your information.
• Your role in protecting your information is equally important. Please maintain the secrecy of your password and control access to your account. We are not responsible for breaches resulting from poor password management or interactions with third-party organizations.

User Choice and Control Over Privacy:

At Crafttown Technologies, we respect your privacy, and you have the freedom to control your data. You may, for instance, block cookies in your browser. However, this may impact certain functionalities, such as language preferences or session continuity. You can update your account settings at any time by logging in and modifying your profile preferences.

Other Websites and Services:

We are not responsible for the practices or content of third-party websites or services linked to or from our platform. When you interact with third-party services, including those linked on our platform, their privacy policies and practices apply, not ours. Use third-party services at your discretion and ensure you understand their policies before granting them access to your data.

Contact Us:

If you have any questions about this Privacy Policy or the services offered by Crafttown Technologies, please contact us at privacy@crafttowntech.com.

Changes to Our Privacy Policy:

Crafttown Technologies may revise or update this Privacy Policy from time to time. We encourage you to review it periodically. Changes will be communicated through appropriate notices, and continued use of Crafttown Technologies' services constitutes acceptance of those updates.